Terms of Service

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Last updated: 08/01/2020  

TERMS OF SERVICE

Please READ carefully, as this pertains to the Agreement of your scheduling of the services sold by Alamo Wash Pros (sometimes referred to as “Company”).
By purchasing our services, you (sometimes referred to as "Customer") agree to the following terms stated.

DISCLAIMER

Customer understands William Surber and Alamo Wash Pros is not the customer’s employee, partner, or agent. 

Customer understands that neither William Surber and Alamo Wash Pros has not promised nor guaranteed the complete removal of stains, algae, bacteria, etc. nor is any such warranty provided.

Customer understands that a relationship does not exist between the Customer and Company after the conclusion of service provided.
 

FINANCIAL OBLIGATION

Customer is responsible for the completion of all payment plans associated with the service they purchase. We reserve the right to seek recovery of any monies remaining unpaid.
 

METHODS OF PAYMENT

We accept Visa, Mastercard, Discover, American Express, and debit cards. We apologize that personal checks and cash cannot be accepted during the Covid-19 pandemic.

REFUNDS

Refunds are not offered as a normal practice. They may be offered on a discretionary case-by-case basis.

BILLING POLICIES

Usage of our services constitutes customer’s acceptance of Alamo Wash Pros Residential and Commercial Terms and Conditions. Following is the billing policy with which all customers must comply:

GENERAL POLICIES

Customers are responsible for providing current credit/debit card details and contact information before and during service. Please contact us at info@alamowashpros.com or call 210-846-6858 to inform us of any changes.

At the conclusion of service, all contracted fees are automatically charged to the credit/debit card provided.

Payment receipts are available to customers upon request.

DELINQUENCY POLICY

Credit/Debit Card Billing: All credit/debit cards are automatically charged at the conclusion of service. If the credit/debit card is declined, we will require another form of payment. If none is provided, we will continue to attempt to charge the card on file every 3 days for 30 days (up to 10 times).

Any invoice that is past due 30 days after date of agreement, is subject to a 20% late fee. If payment is not received within 60 days past due, Alamo Wash Pros reserves the right to file a civil claim and collect outstanding debt. Any legal fees incurred will be added to unpaid balance of the client. Alamo Wash Pros also reserves the right to refuse to continue business with a client who is currently past due, or who has been 60+ days past due more than once.

FEES

Returned Item Fee: There is a $50.00 insufficient funds check fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of 20% of the invoice.

Chargebacks: If a customer initiates a chargeback, we will assess a $250.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, the customer will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.

BILLING DISPUTES

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Alamo Wash Pros receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Alamo Wash Pros retains the right to collect on any rendered services or fees that are due. Alamo Wash Pros will submit any disputed amounts to a collection agency or file with small claims court. 

CONFIDENTIALITY

William Surber and Alamo Wash Pros respects Customers’ privacy and insists that the Customer respects ours as well. Thus, consider this a mutual non-disclosure Agreement. Any confidential information shared by Alamo Wash Pros, its Representatives, or Customers is confidential, proprietary, and belongs solely and exclusively to the Customer or Representative who discloses it. Parties agree not to disclose, reveal, or make use of any confidential information to any outside party, in person, online, or otherwise.
 

Both Parties will keep private information in strictest confidence and shall use their best efforts to safeguard the confidential information and to protect it against disclosure, misuse, espionage, loss, and theft.
 

CLIENT RESPONSIBILITY

Customer accepts and agrees that Customer is 100% responsible for reading, understanding, and agreeing to these Terms of Service, as well as the Residential and Commercial Terms and Conditions before service is initiated. Alamo Wash Pros makes no representations, warranties, or guarantees verbally or in writing. Customer understands that because of the nature of the service provided by Alamo Wash Pros and their extent, the results experienced by each Customer may significantly vary.
 

LIMITATION OF LIABILITY

Customer agrees they use the Company’s services at their own risk. Customer releases Company, its owner, employees, representatives, agents, heirs, executors, administrators, successors, and related entities from any and all damages that may result from any claims arising from any Agreements, actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in equity arising from the service provided by Company. Customer accepts any and all risks, foreseeable or unforeseeable. Customer agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services. Company assumes no responsibility for errors or omissions that may appear in any of the website content or printed materials. 

FORCE MAJEURE

In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisory, labor strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Company to perform its obligations under this Agreement, the Company’s performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.
 

SEVERABILITY/WAIVER

If any provision of this Agreement is held by to be invalid or unenforceable, the remaining provisions shall nevertheless continue in full force. The failure of either Party to exercise any right provided for herein will not be deemed a waiver of that right or any further rights hereunder.

MODIFICATION

Company may modify terms of this Agreement at any time. All modifications shall be posted on alamowashpros.com.

RESOLUTION OF DISPUTES

If not resolved first by good-faith negotiation between the Parties, every controversy or dispute relating to this Agreement will be submitted to the American Arbitration Association. All claims against Company must be lodged within 100-days of the date of the first claim or otherwise be forfeited forever. The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand. The Parties shall cooperate to ensure that the arbitration process is completed within the ninety (90) day period. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process. The written decision of the arbitrators (which will provide for the payment of costs) will be absolutely binding and conclusive and not subject to judicial review, and may be entered and enforced in any court of proper jurisdiction, either as a judgment of law or a decree in equity, as circumstances may indicate. In disputes involving unpaid balances on behalf of Customer, Customer is responsible for any and all arbitration and attorney fees.